BWW Help/FAQ

I've received the error message 'Invalid Customer Address ID' when adding an item to my cart.

This error can occur if you were logged into two different BWW.com accounts at the same time. Please make sure you're not logged into your own (upline) account, while at the same time registering or logging into BWW.com as a different IBO in a different tab or browser window. Please make sure you log out of your own account, before you log in under a different account.

To fix this error please contact custserv@bwwoffice.com with your IBO number and the error message you are seeing.

How do I contact Customer Service?

BWW Customer Service can be reached Monday-Friday from 8:30am to 5pm (EST) at 919-595-8690 ext 290, or custserv@bwwoffice.com

Update my credit card?

To update your credit card information, go to BWW Prime and click on the arrow next to your name in the top navigation. Select My Account and then select My Payment Data.

Update my shipping address?

To update your shipping address, go to BWW Prime and click on the arrow next to your name in the top navigation. Select My Account and then select Address Book.

I’ve submitted and paid for my order. Can I add additional items?

No. Once you’ve finalized an order, you will need to place an additional order.

Can I have multiple shipping addresses on my account?

Yes. You can go to My Account and set up another shipping address, and/or add another shipping address during checkout.

I don’t see my preferred method of shipping; are there other options available?

All currently available options are visible at checkout. If we add additional shipping options, they will appear during checkout.

Check the status of my order?

To check the status of your order, go to BWW Prime and click on the arrow next to your name in the top navigation. Select My Account and then select My Orders.

How do I return an item I've ordered?

Contact BWW Customer Service to determine if you are eligible to return your BSM. If so, you will receive an RA (Return Authorization) number. BWW Customer Service can be reached Monday-Friday from 8:30am to 5pm (EST) at 919-595-8690 ext 290, or custserv@bwwoffice.com

How do I use my e-ticket at the event?

At the door, you'll be asked to show your e-ticket bar code. Please have a drivers license or other proof of identity along with the credit card that you used to purchase the ticket.

Can I purchase tickets for a BBS?

E-Tickets are only available for major conferences at this time.